PRIVACY POLICY

Information We Collect

When you fill out a form on our website or contact us by phone, we may collect your name, phone number, email address, and property details. This information is used solely to respond to your inquiry and to communicate with you about our services.

How We Use Your Information

We use the information you provide to evaluate your request, prepare a response, and contact you regarding your inquiry. We do not sell, rent, or share the details you submit through our forms with third parties for marketing purposes.

Separately from the form, this site runs Google Analytics and a Meta pixel. The Meta pixel reports your visit, and the fact that you submitted a form, to Meta for advertising on Facebook and Instagram. Under California law that is sharing for cross-context behavioral advertising. You can switch both off at any time using the Cookie settings control in the footer, and we honor Global Privacy Control signals.

Forms on This Site

What you send through a form on this site goes to us so we can answer you and quote the work. We do not sell what you type here or share it for advertising. We check each form with Google reCAPTCHA, so Google receives the request, and we hold your IP address for a minute to stop repeat spam.

Cookies and Tracking

Our website may use cookies and similar tracking technologies to improve your browsing experience and analyze site traffic. You can control cookie settings through your browser preferences.

Data Security

We take reasonable measures to protect your personal information from unauthorized access, disclosure, or misuse. However, no method of transmission over the internet is completely secure.

Third Party Services

We may use third party services for analytics, form processing, or communication. These services have their own privacy policies and we encourage you to review them.

Your Rights

You may request access to, correction of, or deletion of your personal information at any time by contacting us at junkmastercal@gmail.com or calling (310) 754-5567.

California Privacy Rights (CCPA)

If you are a California resident, the California Consumer Privacy Act (CCPA) gives you specific rights regarding your personal information. This section describes those rights and how to exercise them.

Categories of Personal Information We Collect

We may collect the following categories of personal information:

• Identifiers: name, phone number, email address, IP address
• Commercial information: service requests, inquiry details, job address
• Internet activity: pages visited, referring URLs, browser type
• Visual information: photographs you choose to attach to a quote request, which are stored in our Google Drive

This information is collected to respond to your inquiry and provide our services.

Right to Know

You have the right to request that we disclose what personal information we have collected about you, including the categories, specific pieces, sources, and the business purpose for collecting it. To submit a request, contact us using the information at the bottom of this section.

Right to Delete

You have the right to request that we delete personal information we have collected from you, subject to certain exceptions. We will confirm receipt of your request within 10 business days and respond within 45 days.

Right to Opt-Out of Sale

Junk Master does not sell your personal information to third parties. We do not exchange personal information for money or other valuable consideration with outside companies for their own use.

Right to Opt-Out of Sharing

California law treats advertising tags such as the Meta pixel as sharing personal information for cross-context behavioral advertising, even where no money changes hands. This site runs one. You can opt out at any time using the Cookie settings control in the footer, which switches off both the Meta pixel and Google Analytics on that browser, and we honor Global Privacy Control signals sent by your browser.

Service Providers

We use a small number of outside services to run the site and answer enquiries, and they receive only what that job requires: Resend delivers our lead notifications and your confirmation email, Google Workspace stores each enquiry in a spreadsheet and any attached photos in Drive, and Google reCAPTCHA checks form submissions for automated abuse. None of them receives your information for their own marketing.

Right to Non-Discrimination

We will not deny you services, charge different prices, or provide a lower quality of service because you exercised any of your CCPA rights.

How to Submit a CCPA Request

To exercise your right to know or right to delete, contact us at junkmastercal@gmail.com or call (310) 754-5567. We will verify your identity before processing your request.

Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date.

Contact Us

If you have questions about this privacy policy, please contact us at junkmastercal@gmail.com or call (310) 754-5567.